*NEW POLICIES EFFECTIVE 4/1/2024*

Late Attendance Policy for Class Participants: 
This policy outlines the guidelines and consequences regarding late attendance for individuals participating in any class. It is essential for all participants to arrive on time to ensure a smooth and uninterrupted learning experience for both themselves and others attending the class. Therefore, individuals who arrive more than 10 minutes late will not be permitted to join the class. By adhering to this policy, we aim to maintain a positive and respectful learning environment that values punctuality and ensures a valuable educational experience for all participants.

Illness Policy:
If you become sick in the days prior to your class, please reference the cancellation policy below. If you have a sudden onset of symptoms within the 24-hour period prior to the start of your class, DO NOT attend class. Please contact us.

Cancellation Policy:
In order to receive credits for a cancellation, students must cancel at least 24 hours prior to the start of class. This can be done by removing themselves from the class roster on the app, or by emailing hello@thevertitudesantarosa.com. If a class is canceled less than 24 hours prior to the start of the class, it is considered a late cancellation and credits for the class will not be returned. THIS INCLUDES SERIES CLASSES. In order to receive a cancellation credit for a series class, notification must be made in writing to hello@thevertitudesantarosa.com at least 24 hours prior to the start of the class. 

The Vertitude Santa Rosa has the right to cancel a class that does not have ample advanced signups. In this case all customers will receive notice, and their choice of a refund or credit.

Make Up Classes:
If you have credits in your account for a prior cancellation of a one-time class, you can apply those directly in Momence during check out for a future class. For classes canceled via email, you will need to reach out to hello@thevertitudesantarosa.com to reschedule. Please do not drop into a class as a makeup without confirmation from The Vertitude management. 

Make Up Classes - Series:
If you are going to miss a class in a series, please contact hello@thevertitudesantarosa.com at least 24 hours prior to the start of the class you will miss. If notification is given within 24 hours or after the missed class, the cancellation policy applies. A maximum of two classes from a four-week series can be missed and made up, and the make ups must be scheduled within 8 weeks of the original class date. 
Any exceptions to the above policies will be made solely at the discretion of The Vertitude management.